Trials of Travel - Pt. 2

long lines at united  

A delayed flight; a missed connection to Australia? I thought this was bad enough, but wait … there's more.

I finally boarded the delayed Boston flight for San Francisco. I was in Boarding Group 597 … read that the last group to be boarded on a packed-full flight. The gate agent asked me to check my carry-on suitcase … no room in the overhead bins. Since I already had one big duffel checked, I thought “what the heck?”. I hesitated … my camera and good stuff was in the carry-on ... but I finally succumbed. I checked the bag. Seasoned travelers know this is a mistake.

The flight was long, cramped and boring. It's what you might expect in cattle class, but it was tolerable. I was getting closer to home, I reasoned. When we arrived, the gate was occupied and we waited on the tarmac another 15 minutes before deplaning. No agent greeted the flight with information about getting hotel vouchers and only with persistence did I finally find a wandering United rep who pointed me towards the service kiosk … a mile or so away.

What I saw when I approached the Customer Service desk was utterly astonishing. The line stretched more than a city block down the terminal. Disgruntled, tired people milled, sat on the floor, grousing, texting and chatting. I made my way to the end of the line, but after 15-20 minutes I spied another wandering United rep who pointed out three supervisors standing on the sidelines, looking at the ever-growing, moving-at-a-snail's-pace line. I approached, interrupted their lively conversation (one guy had just dropped the F-bomb in a phone conversation) and explained that I was already re-booked. Couldn't I just obtain my promised hotel and meal vouchers and be on my way? Well, it seems they were short-handed (wow...that was news), but more staff was coming and it should only be another 45 minutes and yes, I had to stand in line.

Some two and half hours later, a rumor passed through the line that there were no more hotel vouchers and in fact, there hadn't been for the last couple of hours. I sought out that same supervisor. “There are no more hotel vouchers”, he confirmed. “Sorry.” Really? He was sorry? Why ever wouldn't someone have informed people that they were waiting in line at 0200 Pacific time (now 5am for us Bostonians)? WTF?

I walked the long walk down to baggage claim in a huff to find a football field full of unclaimed luggage sprawling out before me. The monitor no longer showed the arriving Boston flight and again, no agents were around. After 40 minutes, I finally located my luggage and rather than pay $5 for use of a luggage cart, I scrounged around on the sidewalk for an abandoned one and lucked out immediately. I found my new, bright turquoise carry-on suitcase immediately. The black duffel was more of a challenge. I wrestled that 50 pound monster onto the cart As I attempted to load the carry-on, however, I noticed it had been modified slightly … the pull-out handle had been totally sheared off. The line for Baggage Claim Complaints was predictably long … that complaint would have to wait.

 

broken luggage

 

After several calls, I found a $100 plus tax room at the local LaQuinta. Their airport shuttle had stopped at midnight, so I cabbed it a mile for another $20. Breakfast was included and they allowed me a late check-out to minimize my wait at the gate to only 8-1/2 hours. Good thing, I've got time, otherwise I wouldn't be able to stand in that Baggage Claim Complaint line today to file my claim.

BTW, I received a “Were You Satisfied With Your Flight?” survey from United this morning. Oh, my …what an opportunity. On second thought, I wonder if they bother to read them.

Since this is a 2-part blog spanning an overnight, look for the 13th Day of Christmas (yes, 12 was not quite enough) tomorrow. With any luck, 13 days should do it. I can only pray.

The Trials of Travel

delayed  

Remember how I was worried about the snow a couple of days ago? After a few hours of shoveling with Nick, we got ourselves all cleared out and the roads are now fine. Boston's airport was closed for a short time, but it reopened and all seemed normal. Remember when my biggest worry was saying goodbye to Lin before I got on the plane? Well, that WAS my biggest worry until I got a casual e-mail from United Airlines stating that due to a “late arriving flight crew on January 3, the January 4 flight to San Francisco will be delayed.” Hmmm .... how does that affect my continuing flight to Sydney, I wondered? A flight status check confirmed the San Fran flight would get in just about the time the Sydney flight was departing. No, no, no!

I tried making a change on-line. No dice. I resorted to calling United. After being on hold for what seemed like hours (because it was), I was hoping for some really good suck-up agent who would get me on an earlier flight to San Fran, maybe upgrade me, throw in some wine and even a United Red Carpet Club pass. Being the patient woman I am, I maintained my cool while I maintained two phones on-hold to two different United customer service numbers. A little known bit of United trivia … they synchronize the on-hold music (Rhapsody in Blue), so I was listening to it in stereo. I wasn't amused. I had lots to do before leaving and being on-hold was not one of them. Lin took over for potty breaks.

Ah, 1-1/2 hours later, a perky agent asked how she could help me. I explained my problem, she looked up the reservation and promptly put me on hold … then dropped the call. I started over. An hour later, a young man with an Indian accent attempted to help. He would arrange to put me on an American flight to San Francisco. Oops … sorry, American has no room. Could I delay my flight till Sunday … nope, make that Monday? You see, the problem is there is no room on San Fran flights from Boston till Monday. No, make that Tuesday. How about you keep the same delayed flight tonight and spend the night in San Francisco, recover all your baggage there, transport it to a hotel overnight and come back to the airport and hang around till tomorrow night at 10:30 pm when a United flight will whisk me off to Sydney, no problems. Sure … that sounds dandy. Book it, Danno.

I'm frustrated; I'm agitated; I'm aggravated. I'm trying to look at this as part of the adventure of travel, but I'm not being very successful. The good news? I'm 2,700 miles and 6.5 hours closer to David after this flight plus I'll have some time for … something. The bad news? Besides being delayed and hanging around for hours? I'm now traveling with a cauliflower ear due to holding the phone to my head for so long.

On the 12th Day of Christmas, my true love gave to me …

Twelve damned delays (this was NOT from my true love, believe me!)

Eleven more hours of travelin' (and then some)

Ten hearts a'leapin

Nine frantic fixes

Eight bulky boat parts

Seven quests for hardware

Six shiny shackles

Five I miss you's

Four galley updates

Three e-mailed errands

Two bigger duffels and a

Christmas morning greeting on Skype